FAQ's

Store Policies: Refunds, Shipping & Terms of Service

📝 AGREEMENT NOTICE

By placing an order, you acknowledge and agree to all store terms and policies outlined on this website. These include:

  • Processing time of 1–3 weeks

  • All sales are final (no returns, exchanges, or cancellations)

  • Shipping timelines and delivery policies

You must accept these terms before completing checkout. By submitting payment, you confirm that you understand and agree to all store policies and timelines.

🧵 ORDER PROCESSING

Every item is handmade and embroidered just for you.
Please allow 3–7 business days for your order to be created before shipping.

Orders are completed in the order they are received.
If your order hasn’t arrived yet, it’s likely still in production.

For updates, feel free to email: cozycornercustom@gmail.com

🕒 SPECIAL REQUESTS & NOTE BOX DISCLAIMER

Please remember that all orders require the standard processing time because each item is custom-made.
Leaving a note at checkout requesting faster delivery does not override processing timelines.

I do my best to accommodate requests when possible, but expedited processing is not guaranteed unless confirmed via email before placing your order.

Thank you for allowing me the time and space to create your item with care — every piece is handmade with attention to detail!

🧵 EMBROIDERY DISCLAIMER

Each item is machine embroidered with care and precision.
Minor variations, visible backing, or stitching on the inside of garments are normal and part of the embroidery process.

Because embroidery may be exposed on the inside, wearing a light layer underneath can add comfort if desired.

❌ REFUNDS, CANCELLATIONS & EXCHANGES

 

💛 Our Promise
If we make a mistake on your order, please contact us within 3 days and we’ll make it right.

✨ All Sales Are Final
Please review your order carefully before checking out. For sanitary and custom-production reasons, we cannot accept returns or exchanges after shipment.

 

🧵 SIZING INFORMATION

All crewnecks are unisex and true to size.
For an oversized look, please consider ordering one size up.

🚚 SHIPPING & DELIVERY

Once your order is ready, it will ship via the method selected at checkout.

Please note:
• Shipping times depend on USPS/UPS and may vary
• You will receive a tracking number once your order ships
• We are not responsible for delays caused by the carrier
• Double-check your shipping address — we can’t change it once shipped

If your package says delivered but you can’t find it, please reach out your carrier first within 7 days. We’ll help however we can! 🌼

Once your order ships, you’ll receive tracking information via the email or phone number provided at checkout.

Cozy Corner Customs is not responsible for:

  • Lost or stolen packages after shipment

  • Delivery delays due to incorrect addresses

  • Packages returned because of incomplete address information

If a package is returned due to an incorrect address, a $5 re-shipping fee will apply.
Please double-check your address before submitting your order.

📧 CUSTOMER SERVICE

For any questions or concerns, please contact: cozycornercustom@gmail.com

When reaching out, include:

  • Your order number (in the subject line)

  • Full name

  • Email

I’m always happy to help — thank you for your kindness and support! 🫶🏻